ProfitWatch Hotel Call Accounting is one of the most-widely used call accounting systems in hotels, resorts, spas and convention centers, due to cutting-edge features, Windows-based user interfaces and accurate real-time call tracking. Some unique features include the ability to notify users of irregularities and emergencies via pager or email, easy-to-configure telephone billing options and schedule reports that can be automatically emailed to appropriate staff.
ProfitWatch Hotel Call Accounting, designed for the Hospitality Industry, enables hotels to generate additional revenue through guest billing as well as perform routine and advanced call accounting functions such as monitoring phone traffic, toll fraud detection and more.
ProfitWatch Hotel Call Accounting is extremely user-friendly, interface seamlessly with virtually every PBX and Property Management System and are installed in hotels of all types. For every purchase of a call accounting software package, Metropolis Technologies automatically provides one full year of 24/7 live emergency telephone support, quarterly rate table and area code updates and periodic call accounting software upgrades to both customers and dealers.
Why should your hotel use ProfitWatch Call Accounting?
Hoteliers depend upon their call accounting system to generate revenue, streamline telecom operations and recover costs associated with guest and administrative telephone usage. ProfitWatch Hotel Call Accounting is the leading call accounting system in hospitality and is used and endorsed by hotels, resorts, spas and convention centers worldwide. Some of the reasons your hotel should use ProfitWatch are:
• Speedy notification of revenue loss and emergency phone calls
• Flexible billing options, such as VIP, guest loyalty and convention pricing
• Easy to use system with online help at every screen
• Incoming call reports that allow for call pattern analysis to target marketing
campaigns to specific geographic locations
• Enhance revenue generation using flexible surcharge capabilities
• Interfaces with every Property Management System
• Real-time guest call processing and posting
ProfitWatch for the Web
Monitor your ProfitWatch system from anywhere with an Internet connection! ProfitWatch for the Web includes a sophisticated web interface enabling an unlimited number of users to supervise system status, view alarms, create reports and monitor revenue generation via the Internet.
ProfitWatch Hotel Call Accounting for Windows® is the perfect call accounting system for mid-sized properties due to its ease of use, reliability and innovative billing options that help to increase revenue and streamline telecom operations.
An incredible amount of billing flexibility is provided that allows users to set their own mark-ups and surcharges, build custom rate tables and bill various types of calls on a timed basis (including local Internet calls). Additional pricing tiers are also included to give users the ability to set VIP prices for special guests, groups, and/or conventions that have negotiated custom phone rates.
Due to ProfitWatch’s ease of use, very minimal training is required and no day-to-day maintenance is needed. Additionally, ProfitWatch allows users to build their own rate tables and customize their own mark-ups, surcharges and taxes to meet each hotel's individual needs.
Trusted Industry Leader
ProfitWatch is the hospitality industry's leading call accounting system due to its reliability, flexibility, and remarkable ease of use. Its innovative features have helped thousands of hoteliers increase telecom profits while lowering costs. When combined with Metropolis' reputation for excellent customer service, it's easy to see why ProfitWatch is the preferred call accounting choice!
Easy to Use
ProfitWatch is so user-friendly that tasks such as entering departments, selecting rate tables and running reports are a breeze.
Point 'n' Click Installation Wizard
Installation is fast and headache-free using the step-by-step Installation Wizard. Simply select your PBX, choose your serial or IP com port, enter your desired departments, enter your desired price markups (if any) and you're ready to go!
Maintenance-Free
ProfitWatch operates reliably and continuously without any maintenance. New extensions, account codes and trunks are added automatically and the system regularly performs database management and optimization.
Non-Dedicated PC
ProfitWatch operates on a Windows® 98/NT/2000/XP/2003 platform and does not require any specialized hardware or a dedicated PC, allowing it to run smoothly alongside existing applications.
Guest Markups
It's easy to assign any combination of markups and surcharges to all types of calls using any one of the 25 customizable rate categories. Invoice reports may even include service charges such as telephone equipment rental fees. Users can also customize charges for conference room calls, in-house retail shops or VIP guests.
Threshold Billing
In order to recover costs associated with guest Internet calls, ProfitWatch has the ability to bill toll-free or local calls on a timed basis. For example, hoteliers may charge 75 cents for the first 20 minutes and 10 cents for every minute thereafter.
Bubble Pricing
ProfitWatch supports advanced pricing options such as bubble pricing in which call pricing increases or decreases the longer guests remain on a phone call.
Complimentary Calls
Enhance VIP and loyalty program satisfaction with ProfitWatch’s complimentary calls feature that allows select guests to make a predetermined amount of free outgoing phone calls during their stay. Easily track program effectiveness with detailed reports.
"Two-Pass" Billing
ProfitWatch determines both the actual cost and the marked-up guest cost of each call, allowing you to closely monitor your actual costs while still using standard, non-discounted rates for guest calls.
Call Pricing
ProfitWatch uses your registration telephone number to identify all local, local-toll and in-state calling areas. This unique and powerful feature, when combined with rate tables from major carriers or user customized rate tables, ensures that every telephone call is priced accurately.
Text/Email Notification
ProfitWatch notifies your staff via text message, email and/or pager when a system irregularity occurs, such as when the PBX is offline or 911 has been dialed. This is especially helpful for large hotels needing to provide an immediate response to emergency situations.
911 Emergency Calls
ProfitWatch ope rates in real-time and immediately sounds alarms to alert staff members of emergency calls.
Toll Fraud Alerts
ProfitWatch's easy to configure toll fraud alerts will notify you of irregular telephone usage to ensure you are informed of suspicious telephone activity.
Speech-Enabled Alarms
To help you immediately identify alarm conditions, ProfitWatch uses speech synthesis to announce its alarms. For example, "Alert! The PBX has not transmitted any phone calls for the past 60 minutes."
Fast and Accurate Reports
Tracking call activity and costs is easy with ProfitWatch's comprehensive reports, which were developed for businesses of all types. The efficient speed of C++ and the robust power of the SQL report engine allow users to quickly retrieve information based on specific extensions, departments, clients, dialed numbers, account codes and more.
Hotspot Maps
The unique ProfitWatch maps are used to quickly spot employee telephone abuse and aid in negotiating lower phone rates to certain regions based on call frequency. To quickly create a minireport detailing the phone call in question, simply click on the dot!
Scheduled Reports
All of ProfitWatch's reports can be automatically generated on a daily, weekly, or monthly basis and directed to a printer, fax or various email addresses.
Email Reports
ProfitWatch can automatically email reports to users on a daily, weekly or monthly basis. This feature is particularly useful for companies with multiple offices that wish to track call activity from one centralized location.
24/7 Customer Care
Your telephone system operates 24 hours per day, so shouldn't your call accounting support center? We think so, and that's why we offer 24/7 live emergency support.
One year of support is included with every ProfitWatch license. After the first year, support renewals are available for a nominal fee. Support includes:
• 24/7 live emergency telephone support
• As an added bonus, customers with support
(available on-demand from the Metropolis web site)
• Quarterly tariff table and area code updates
subscriptions may upgrade to the most recent
versions of ProfitWatch at no extra charge
System Requirements
• Windows® 98/2000/NT/XP and Windows Server 2003
• Pentium-class PC
• CD-ROM drive
• Sound card with speakers
• Mouse
• 2 serial port
• 2 serial cable
• Optional modem for 911 and emergency paging
• Optional network card for emailing reports
Data Collection Methods
ProfitWatch works with all PBX systems including IPbased telephony systems. Supported data collection methods include:
• Serial RS-232 ports
• Storage buffers
• Pollable buffers
• File-based data
• I.P. (Internet Protocol)
• Cisco/3Com file servers
• FTP
**Metropolis Technologies, Inc. manufactures award-winning call accounting and telemanagement systems ProfitWatch for Business and ProfitWatch for Hotels. These innovative solutions help businesses and hotels of all sizes maximize productivity, monitor emergency calls, capture revenue and control telephone costs through a wide range of sophisticated reporting options and flexible features. ProfitWatch helps businesses across all verticals, including education, healthcare, manufacturing, SMB, financial and government. ProfitWatch for Hotels integrates with all property management systems and is being used at hotels, resorts, spas, casinos, time shares, condo/hotels and cruise lines. Additionally, ProfitWatch is certified for use by some of the largest hotel companies in the world, including Marriott International, InterContinental Hotels Group, Hilton, Choice Hotels and Starwood Hotels.
