OfficeWatch Web Call Accounting Software for 50 Extensions (OWE50) - Includes OfficeWatch Web's features plus TrafficWatch trunk analyzer, Division and Organization reporting, Client/Server operation and multi-site call processing capabilities. *Note: For 30,000 plus extensions, please call for pricing. (OWEX)
OfficeWatch Call Accounting for Windows ® has been installed in thousands of offices that wish to track incoming, outgoing and/or internal phone calls in real-time within specific departments.
Why do I need OfficeWatch Call Accounting in my business?
On average, over 22% of telephone calls made during business hours are not business related, resulting in lost productivity, lost revenue, and higher telephone costs. You need call accounting to:
* Allocate costs to departments and projects
* Bill clients for calls made on their behalf
* Identify fraudulent use
* Monitor employee productivity, and provide other benefits
* Better forecast, budget, and allocate your telecom dollars
* Enable telecommunication departments to charge back recurring costs (e.g., equipment usage), as well as non-recurring costs (e.g., installation charges), to the appropriate cost center or department
Metropolis Technologies offers an OfficeWatch call accounting system suited to your business size and network infrastructure.
OfficeWatch Call Accounting is available in three models in order to suit a business's specific needs: Standard, Web-Enabled and Enterprise. OfficeWatch Standard is a fullfeatured standalone call accounting system that interfaces directly with the PBX, while
OfficeWatch for the Web contains a built-in web server engine that allows an unlimited number of users remote access to OfficeWatch using a web browser. OfficeWatch Enterprise contains all of the features within the Standard and Web versions, but also
includes client/server operation with an unlimited number of client licenses, TrafficWatch trunk analyzer, division and organization reporting and multi-site call processing capabilities.
Real-Time Call Tracking
OfficeWatch quickly and accurately tracks incoming and outgoing phone calls in real-time while identifying telecom expenses, fraud, emergency 911 calls and alarm conditions. Easy-to-read call volume and trunk usage graphs help you keep your telecom budget on track.
Easy to Use
OfficeWatch is so user-friendly that tasks such as entering departments, selecting rate tables and running reports are a breeze.
Eliminate Phone Abuse
Monitor staff telephone usage and uncover telecom abuse using OfficeWatch's powerful reports. Audible and emailed toll fraud alerts and visual hotspot maps identify suspicious phone calls and detect telecom fraud.
Point 'n' Click Installation Wizard
Installation is fast and h eadache-free using the step-by-step Installation Wizard. Simply select your PBX, choose your serial or IP com port, enter your desired departments, enter your desired price markups (if any) and you're ready to go!
Maintenance-Free
OfficeWatch operates reliably and continuously without any maintenance. New extensions, account codes and trunks are added automatically and the system regularly performs database management and optimization.
Non-Dedicated PC
OfficeWatch operates on a Windows® 98/NT/2000/XP/2003 platform and does not require any specialized hardware or a dedicated PC, allowing it to run smoothly alongside existing applications.
Pager/Email Notification
OfficeWatch notifies your pager and sends email messages to designated staff members when a system irregularity occurs, such as when the PBX is offline or 911 has been dialed. This is especially helpful for large businesses with heavy phone traffic, such as hospitals and large office centers.
911 Emergency Calls
OfficeWatch ope rates in real-time and immediately sounds alarms to alert staff members of emergency calls.
Toll Fraud Alerts
OfficeWatch's easy to configure toll fraud alerts will notify you of irregular telephone usage to ensure you are informed of suspicious telephone activity.
Speech-Enabled Alarms
To help you immediately identify alarm conditions, OfficeWatch uses speech synthesis to announce its alarms. For example, "Alert! The PBX has not transmitted any phone calls for the past 60 minutes."
Cost Allocation
Extensions can be assigned to departments, branches and divisions to help keep organization budgets on track. Scheduled emailed reports keep division leaders notified of cost trends.
Account and Authorization Codes
Using account codes, OfficeWatch can allocate charges to specific clients or projects and apply charge limits to each code. OfficeWatch can also redirect phone charges to specific extensions based on users' private PIN codes.
Client Invoicing
It's easy to assign any combination of markups and surcharges to all types of calls using any one of the 25 customizable rate categories. Invoice reports may even include service charges such as telephone equipment rental fees.
Call Pricing
OfficeWatch uses your registration telephone number to identify all local, local-toll and in-state calling areas. This unique and powerful feature, when combined with rate tables from major carriers or usercustomized rate tables, ensures that every telephone call is priced accurately.
Fast and Accurate Reports
Tracking call activity and costs is easy with OfficeWatch's comprehensive reports, which were developed for businesses of all types. The efficient speed of C++ and the robust power of the SQL report engine allow users to quickly retrieve information based on specific extensions, departments, clients, dialed numbers, account codes and more.
Hotspot Maps
The unique OfficeW atch maps are used to quickly spot employee telephone abuse and aid in negotiating lower phone rates to certain regions based on call frequency. To quickly create a minireport detailing the phone call in question, simply click on the dot!
Scheduled Reports
All of OfficeW atch's reports can be automatically generated on a daily, weekly, or monthly basis and directed to a printer, fax or various email addresses.
Email Reports
OfficeWatch can automatically email reports to users on a daily, weekly or monthly basis. This feature is particularly useful for companies with multiple offices that wish to track call activity from one centralized location.
24/7 Customer Care
Your telephone system operates 24 hours per day, so shouldn't your call accounting support center? We think so, and that's why we offer 24/7 live emergency support.
One year of support is included with every OfficeWatch license. After the first year, support renewals are available for a nominal fee. Support includes:
• 24/7 live emergency telephone support
• As an added bonus, customers with support
(available on-demand from the Metropolis web site)
• Quarterly tariff table and area code updates
subscriptions may upgrade to the most recent
versions of OfficeWatch at no extra charge
System Requirements
• Windows® 98/2000/NT/XP and Windows Server 2003
• Pentium-class PC
• CD-ROM drive
• Sound card with speakers
• Mouse
• 1 serial port
• 1 serial cable
• Optional modem for 911 and emergency paging
• Optional network card for emailing reports
Data Collection Methods
OfficeWatch works with all PBX systems including IPbased telephony systems. Supported data collection methods include:
• Serial RS-232 ports
• Storage buffers
• Pollable buffers
• File-based data
• I.P. (Internet Protocol)
• Cisco/3Com file servers
• FTP
**Metropolis Technologies, Inc. manufactures OfficeWatch for Business, a powerful, user-friendly telemanagement solution that integrates with virtually all phone switches. OfficeWatch helps users improve employee productivity, track departmental calls, control telephone costs, monitor trunk traffic, notify staff of emergency calls and archive historical phone call data. Businesses can also use OfficeWatch to recoup costs for the phone system by billing tenants and/or clients for usage on a real-time, daily, weekly or monthly basis. Businesses using OfficeWatch include schools, manufacturing companies, colleges, corporations, hospitals, banks, call centers, retail stores, law firms, municipalities, government agencies and banks.
