Epygi ACD Activation Key 0780-0300

Automatic Call Distribution (ACD) is a purchasable feature to support call center environments allowing for more customizable call distribution management. Adding this feature to a QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi and QuadroM32x will allow these systems to be used as an IP call center. Calls can now be distributed a number of different ways as described below:

* All Agent Ringing- All of the Agents’ phones ring simultaneously.

* Round Robin- Each of the Agents’ phones are sequentially tried.

* Longest Idle- Call is sent to the Agent who has been idle the longest since their last call.

* Less Busy During Last Half Hour- Averaged over the last 30 minutes, the Agent that has been less busy will receive the call.

* Random Hunting- The Agents are selected at random.

* Skills- The Agent who has the highest composite skill grade will receive the call.

With this feature installed, users of the Quadro will also have access to the Statistics Monitoring and Reporting (SMR) tool. This Windows® application with provide real-time ACD details to your desktop for easy viewing.