Epygi Barge-in Activation Key 0705-0100

This feature allows the user to monitor conversations between employees and customers. This is a fantastic customer service tool; it enables the supervisor to keep closer tabs on conversation content.

Three unique features will be enabled when the Barge-in license is activated. Silent Monitoring, Agent Whisper and Supervisor Barge-in will be available as enhanced features for authorized users on the IP PBX. These features do not require the ACD Activation key to be installed and can be used with regular user extensions on the QuadroM8L, QuadroM12Li, QuadroM26x, QuadroM26xi and QuadroM32x.

* Silent Monitoring: The Supervisor will be able to listen in on a call by dialing *91+extension number. With this option users may only listen to the other party’s call, and there is no audible notification.

* Whisper Mode: The Supervisor will be able to listen in on a call and advise the agent on things to say to the caller. The Supervisors comments are only heard by the Agent. The Supervisor can active Whisper Mode by dialing *92+extension number. The extension dialed will hear an audible tone to notify the single user that someone has joined the call.

* Barge In: An ACD Supervisor will be able to join an established call and have a 3-way call by dialing *93+extension number. All participants will hear an audible tone to notify that another party has joined the call.