Call coverage is a critical capability for administrative assistants and others who must monitor, manage, and cover the various status of calls. This requires the ability to instantly determine the status of a number of lines beyond the six-line capability of the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE.
The Cisco Unified IP Phone Expansion Module 7914 extends the capabilities of the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE with additional buttons and an LCD display. With this expansion module, you add 14 buttons to the existing six buttons of the Cisco Unified IP Phones 7960 and 7961G and the existing eight buttons of the Cisco Unified IP Phones 7970G and 7971G-GE, increasing the total number of buttons when you add one or two Cisco Unified Expansion Modules 7914. You can use up to two Cisco Unified IP Phone Expansion Modules 7914 with a Cisco Unified IP Phones 7960G, 7961G, 7970G or 7971G-GE (Cisco Unified IP Phone 7960G shown in Figure 1 with the Cisco Unified IP Phone Expansion Module 7914).
The large LCD display of the Cisco Unified IP Phone Expansion Module allows for quick and easy identification of associated buttons. Using the Settings menu of the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE, you can adjust the contrast of the individual LCDs for the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE and Cisco Unified IP Phone Expansion Module 7914 according to your preference. The 14 buttons on each Cisco Unified IP Phone Expansion Module 7914 can be programmed as a directory number (DN), line key, or speed-dial key, much like the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE. When used as a DN key, buttons are illuminated, allowing easy identification of call state.
Illuminated Buttons & Line Status
Off/dark
*Line available
Green, steady
*Line in use by you; you may also transfer the call
Red, steady
*Line in use by someone else
Amber, flashing
*Line ringing
Green, flashing
*Call is on hold
These capabilities provide features that are similar to typical Direct Station Selection/Busy Lamp Field (DSS/BLF) modules but are not intended to be directly equal to legacy DSS/BLF modules. The Cisco Unified IP Phone Expansion Module 7914 is not an operator or attendant console. The primary function of the Cisco Unified IP Phone Expansion Module 7914 is to provide the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE with additional keys for speed-dial or directory numbers. The illuminated buttons provide ease of line status making the Cisco Unified IP Phone Expansion Module 7914 an ideal call coverage tool.
Features and Benefits
Line Key: Using the Cisco CallManager Administration tool, the system administrator assigns one or more DN to buttons on the Cisco Unified IP Phone Expansion Module 7914 as desired. The line key will show the appropriate designation.
Speed Dial: Each button not used as a line (DN) key can be programmed as a speed-dial key in the same manner as the Cisco Unified IP Phones 7960G, 7961G, 7970G and 7971G-GE. You can use the Cisco Unified IP Phone User Options Web page to program a speed-dial number and label the associated button with an appropriate name.
System Requirements
Cisco CallManager Version 3.1(2c) or later
Hardware Requirements
• Cisco Unified IP Phones 7960G (CP-7960G), 7961G (CP-7961G) , 7970G (CP-7970G) and 7971G-GE (CP-7971G-GE)
• Cisco Unified IP Phone Expansion Module 7914 (CP-7914=) (maximum of two modules) (Connecting cable supplied with each Cisco Unified IP Phone Expansion Module 7914)
• New footstand is required, single (CP-SINGLFOOTSTAND=) (Figure 2) or double (CP-DOUBLFOOTSTAND=) (Figure 3) as appropriate
• Power cube (CP-PWR-CUBE-3=) and cord (CP-PWR-CORD-xx=) to supply local power
