When looking for a new phone system for your business, two major brands are on the top of the list: Avaya and Cisco. Avaya IP Office and Cisco Unified Communications are best sellers for both companies and both products offer the very latest in cutting edge telephone technology. While it is not up to me to tell you which system is the one you should buy, I would like to write an overview for both products so you can see what each has to offer. One product is not necessarily better than the other one, but it may be helpful to some to see the differences in capabilities. I will say that both of the systems are exciting products that do amazing things that were unheard of even Ten years ago. Ten years ago a company might have a switchboard with hold buttons and a receptionist to route calls and take messages. Obviously, times have changed. With that in mind, take a look at what Cisco and Avaya phone systems can do. I think you’ll be surprised!
Let’s start with Cisco Unified Communications. This is an outstanding phone system with many remarkable features. As the name suggests, Cisco Unified Communications is an all-in-one unit. This means there are no extra applications to add on and no other parts needed to use all of its features. They are available straight out of the box and ready for immediate use.
What features are available with Cisco?
Cisco Unified Communications provides a small to medium sized business with up to 24 lines per location (up to 104 lines with the 500 series). You can connect up to five locations into your one PBX (private branch exchange) on certain models. This does make life simpler because you don’t have to go arrange with the phone company to link your locations to one unit. You may link your offices so that it is possible to make inter-office calls between each location. Single-number reach functionality between desk phone, softphones, remote or teleworker phones, and mobile phones makes working faster and more efficient.
Cisco is known for providing businesses and personal consumers with wireless routers, so it only make sense that Cisco Unified Communications would have built-in wireless capabilities for all your employees. It lets them access the system from anywhere. Perfect for business travel and teleworkers.
There are some fun Cisco IP Phones that will work perfectly with the Unified Communications system. They incorporate features such as full color screens, Bluetooth and the ability to receive and display live streaming video from Cisco Small Business security cameras to help you safeguard business assets. That’s an incredible feature!
With this one unit, Cisco Unified Communications provides auto attendant (with music on hold) and voicemail for each phone line. This makes organizing messages between employees a cinch.
A cool features with Cisco UC is the capability for video-conferencing. Having a face-to-face meeting has never been easier. This is great for cutting out travel expenses and making presentations sooner.
With this system, security is not an issue. Cisco has built-in to this unit a latest in security technology. This gives peace of mind in this day and age of identity theft and digital crime. Cisco UC also has voicemail to email notification and simple-to-use web-based configuration utility for easy deployment.
Cisco Unified Communications was designed to give businesses a simple way to have a phone system that provides a web-based interface and all the features such as voicemail, email, teleworker, video conference, and much more on one unit.
Now, let’s take a look at Avaya IP Office, you will find one of the most advanced modular phone systems on the market today. Modular means that you can pick and choose which components you need installed.
The Avaya IP Office offers a built-in conferencing bridge with the capability to set up conference meetings via your PC or Mac. Meetings can have as many as 128 parties!
With this system an office can have as many as 384 users per site. Linking multiple sites is not only easy, it is a great way to keep costs down. No need to for all your chain locations to have different phone numbers or be out of touch with each other. The Avaya IP Office has voicemail, auto-attendant, so that all employees can get their messages and all callers get routed correctly to the department they were trying to reach.
In addition to this, it also has an application that was made exclusively for call centers. This is a browser-based application that gives call reps the current status about the number of calls on hold, in progress, or lost, as well as the number of other call reps who are logged in and logged out. This gives the rep the information needed in order for him to make a judgment call as to how long he can stay on the line with the current caller; If no calls are waiting to be answered, the rep can spend more time with the current caller. Managers will be happy to know that they can view in-depth call log reports. Find out how many calls are incoming and outgoing at any time of the day which helps to learn call patterns, know which times are the busiest and be able to plan and staff accordingly.
Avaya IP Office has applications that allow your off-site employees to use the system remotely. It also has applications that allow a user to use all their phone devices, deskphone, cellphone, on one platform. Some of the Avaya IP phones have extra applications like Avaya Flare Experience built right in.
That is the brief look at Avaya IP Office. There is so much more the Avaya IP Office can do, was programmed to do, and it is relatively easy to set up and begin using.
So those are the amazing Avaya IP Office and Cisco Unified Communications systems. Yes, they both deliver the ultimate in telephony technology. Which one will work best for your business is up to you. If you need some guidance, you can call Tele Technology at 877-891-1911 and they’ll be happy to assist. Cisco has the convenience of being an all-in-one unit, while Avaya has specialized and more specific applications. Now, ponder this: What do you suppose the future technology will bring us in another fifteen to twenty years?